Frequently Asked Questions
Last updated: November 10, 2026
What does the store sell?
Wooden puzzles, building sets and number games for tabletop play.
Does the store make the toys?
Toybrilo is an independent retailer. Check the individual product listing for its details.
Where do you deliver?
Standard delivery is available to Australian addresses.
How much does delivery cost?
Standard delivery is free with no minimum order.
How long before you send my order?
We prepare orders in 1–2 business days.
How long is delivery after dispatch?
Standard transit is estimated at 2–5 business days.
Can I track my order?
Use the link in your dispatch message when tracking is available.
Can I change or cancel an order?
Please contact Toybrilo quickly. We will check what can be changed at its current fulfilment stage.
What can I return?
For a voluntary return, the item should be unused, undamaged and include its supplied pieces. Your rights under Australian Consumer Law also apply.
How do I request a return?
Within 30 calendar days of delivery, contact Toybrilo with the item and order number.
Who pays for return shipping?
We provide a prepaid label for eligible returns.
Is there a restocking charge?
There is no restocking fee.
Do you offer an exchange?
Voluntary returns are handled through refunds. Rights to a replacement under Australian Consumer Law still apply where applicable.
When do you initiate the refund?
Within 10 calendar days of receiving and inspecting an approved return. Your payment provider may need additional time to post it.
What if an item is damaged, wrong or missing pieces?
Please contact Toybrilo with your order number and the details. We will help assess the available remedy.
What payment methods can I use?
Use one of the methods shown for your order at checkout. Totals are shown in AUD.
Where can I manage advertising cookies?
If the store displays cookie preferences for your location, use the controls shown there. For questions, see the privacy policy or contact Toybrilo.
How do I make a privacy request?
Email support@toybrilo.com with the nature of your request. We may need to verify your identity.
How can I reach customer support?
Use the contact form or email support@toybrilo.com.
What if a puzzle has more than one configuration?
Check the product details for the selected box contents and dimensions, and treat photographs of alternate arrangements as examples.