Refund policy

Last updated: November 10, 2026

Start a return

Within 30 calendar days of delivery, contact Toybrilo with your order number and the item you want to return. For a change-of-mind return, keep the toy unused and undamaged with its included pieces.

Free return shipping

We pay for eligible return shipping and provide a prepaid label and the correct return address. There is no restocking fee. For voluntary returns, we do not offer exchanges.

When refunds start

For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

Faulty, damaged, wrong or incomplete items

Please contact Toybrilo if an item is faulty, arrived damaged, is missing pieces or differs from its description. The voluntary 30-day return period is additional to your rights under the Australian Consumer Law. Applicable remedies may include repair, replacement or refund.

Store enquiries

For help with this policy, contact Toybrilo.