Terms of service

Last updated: 11 November 2026

These terms apply when you browse or buy from Toybrilo at toybrilo.com. Toybrilo sells tabletop puzzles, craft connectors and decorative cushions online for delivery in Australia.

Choosing a product

Check the selected option, dimensions and what is included on the product page before ordering. Product photos may show items used to illustrate play or styling. The listing describes the item or set included with your purchase. Follow the product's instructions and any age or safety information provided with it.

Orders, prices and payment

Prices are in Australian dollars (AUD). Review the items, quantities, delivery address, final total and payment methods in Shopify checkout before placing an order. We'll use the details you provide to confirm and fulfil your order. If an item becomes unavailable or we cannot fulfil your order as placed, we'll contact you and refund any payment for the unfulfilled item. If you need to change or cancel an order, contact us promptly with the order number. Changes depend on how far the order has progressed. See Payment Information for payment help.

Delivery in Australia

Standard delivery is free within Australia with no minimum order. Orders are normally processed in 1–2 business days. Standard transit is estimated at 2–5 business days after dispatch. Check your delivery details before paying and contact us if a parcel is late, damaged or missing. See the Shipping Policy for more information.

Voluntary returns and refunds

To request a change-of-mind return, contact us within 30 calendar days after delivery. Keep the item unused and undamaged with its included pieces. We cover eligible return postage and provide a prepaid label and return instructions. For an approved return, we initiate the refund to the original payment method within 10 calendar days after receiving and inspecting the item. Your bank or payment provider may take additional time to post the credit. See the Refund Policy for the full process.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure, you can choose a refund or replacement. For a minor failure, we may provide a repair or other appropriate remedy within a reasonable time. You may also be entitled to compensation for reasonably foreseeable loss or damage. The voluntary return period and its conditions apply to change-of-mind returns. Your statutory rights remain available. Contact us if an item is faulty, damaged, incomplete or materially different from its description.

Privacy and contact

Our Privacy Policy describes how we handle personal information. Contact Toybrilo through our Contact page or email support@toybrilo.com. Our business correspondence address is 709 Curtis Ave, Wilmington, Delaware 19804, United States. For returns, use the address supplied with your return instructions.